English: 855-833-4222 | Vietnamese: 678-200-2719 | Text 470-269-5705

Terms & Conditions

Changing/Cancellation/Return/Refund Policy

All change to an Order after received invoice must have a written approval from our customer service department We will do our best to accommodate our customer but many things are out of our control, so we will handle changes on a case by case basic.

Customer must always pay for 30% of restocking fee. If the order has left our facility we will charge our customer shipping fee both ways and storage costs.

In addition we charge 10% cancellation fee if to cancel after 24 hours from the time the order was received or 20% fee if after 48 hours but before its shipment.

All other attempted returns will be refused. Any exceptions will be handled on a case by case basis.

Please contact us at ovationspas@gmail.com with any questions.

For credit card payment, customer is responsible for 3.5% processing fee.