TERMS AND CONDITIONS
Welcome to Ovationspas!
By using Ovationspas, you accept these terms and conditions set out below. Please do not proceed to use Ovationspas website if you do not agree even to single portion of stated terms and conditions stated on this page.
Please note that order return or cancellation is subject to restocking fee, which is 15% of the invoice value. Buyer is responsible to pay shipping cost both ways. If you have paid for the goods via credit card, cancellation is accepted only on the same day before 7 PM. However, on other payment method, you have 24 hours’ time to cancel.
Your request for return is acceptable upon approval if you have not opened and used the goods. Apart from this, goods must be in its original condition.
Surcharges & Fees
We do not do inside delivery. However, lift gate service and Residential delivery is possible with an additional surcharge of $75. Before shipment, we thoroughly inspect all the goods. At the time of delivery, you being a customer must inspect the goods. If any part of the goods found damaged when receiving merchandise from trucking company, you must write down all damages on the report before sign off to release the driver and call us immediately.
We accept payment by credit card and PayPal, there is an additional 3.5% processing fees. NO FEES for Venmo, Zelle, and Wire Transfer. We do not make any profit on these types of transaction, as these are solely bank charges. In order to protect payment fraud, we have the right to collect customer id and credit card copy. This help us in verifying the ownership of the cardholder and the customer. We strictly follow code of best practices to combat wrong use of credit cards over our website.
Shipping & Delivery
Please allow 2-3 weeks after order placement to enable us to ship the goods. We do delivery of goods on first come first serve basis. However, if you need goods urgently, then you can contact our representatives for swift delivery from our end. As goods are delivered to your doorstep via courier companies, we cannot give you an accurate day and time. For this, you have to track the shipment with Courier Company. In case you have provided wrong or incomplete address, you will be responsible for all the delay in the shipment of the goods.
Change in Terms & Conditions
At Ovationspas, we reserve the right to amend the terms and conditions in order to run our e-commerce store smoothly. In an effort to achieve the best practices, we do so from time to time. It is your responsibility to stay updated with changes to this page. We will not notify our customers every time about changes in Terms & Condition whenever they make a purchase on our online store.
Submission & Comments
Ovationspas has exclusive right to keep an eye on all Comments. We have the right to remove any Comments, which can be considered offensive, inappropriate or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website. Make sure you have all the necessary licenses and legal permission to do so;
You hereby grant Ovationspas a non-exclusive license to use and edit any of your Comments in any forms, formats or media.